Man with Van Edgware Service Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Edgware provides transport, moving, and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man with Van Edgware, the provider of removal and transport services.

1.2 "Customer" means the person, company, or organisation booking or using the services of the Company.

1.3 "Services" means any transport, removal, delivery, loading, unloading, packing, or related services provided by the Company, including local and regional moves within the surrounding area.

1.4 "Vehicle" means any van or other vehicle used by the Company to provide the Services.

1.5 "Items" means any goods, furniture, personal belongings, or other property handled or transported under these Terms and Conditions.

1.6 "Service Area" means the primary operating region of the Company, which includes Edgware and surrounding locations within the United Kingdom, as determined by the Company from time to time.

2. Scope of Services

2.1 The Company provides man and van services, including but not limited to house moves, flat moves, office relocations, single item transport, student moves, and local collection and delivery jobs.

2.2 The Services are provided within the United Kingdom, with a focus on Edgware and neighbouring districts. The Company may, at its discretion, accept bookings outside its usual Service Area, subject to additional charges and availability.

2.3 The Company reserves the right to refuse to carry any Items that it reasonably considers dangerous, illegal, hazardous, or unsuitable for transport, including but not limited to flammable materials, explosives, corrosive substances, and perishable food.

3. Booking Process

3.1 Bookings may be made by the Customer by contacting the Company and providing all requested information, including collection and delivery addresses, access details, floor levels, parking arrangements, description and quantity of Items, preferred dates, and any special requirements.

3.2 All bookings are subject to availability. The Company is not obliged to accept any booking and may decline or propose an alternative date or time.

3.3 A booking is only confirmed when the Company has provided written confirmation of the booking details and, where applicable, received a deposit or prepayment as specified by the Company.

3.4 The Customer is responsible for ensuring that all information provided at the time of booking is complete and accurate. Any changes to the booking details must be notified to the Company as soon as possible. Changes may affect the price and the availability of the Services.

3.5 If, upon arrival, the Company finds that the volume of Items, access conditions, or other circumstances differ significantly from those stated at the time of booking, the Company may adjust the price, alter the scope of the Services, or, in extreme cases, refuse to proceed. Waiting time or additional labour may be charged as extra.

4. Quotations and Pricing

4.1 Any quotation provided by the Company is based on the information supplied by the Customer and is valid for a limited period as stated in the quotation or, if not stated, for 14 days from the date of issue.

4.2 The Company may offer prices based on an hourly rate, a fixed price, or a combination of both, depending on the nature of the job, the Service Area, and any additional services requested.

4.3 Quotations do not include charges for parking, tolls, congestion zones, ferry crossings, storage, additional packing materials, or disposal fees unless explicitly stated. Such costs will be charged separately where applicable.

4.4 The Company reserves the right to revise any quotation or agreed price if:

a) The Customer amends the booking details.

b) The work is delayed or extended due to circumstances beyond the Company’s control.

c) Access at collection or delivery points is inadequate or differs from that described.

d) Additional Items are included that were not disclosed at the time of quotation.

5. Payments

5.1 Unless otherwise agreed in writing, payment is due in full on completion of the Services on the day of the move, or in advance for certain bookings as specified by the Company.

5.2 The Company may require a deposit or full prepayment to secure a booking. Where a deposit is requested, the booking is not confirmed until the deposit has been received.

5.3 The Customer is responsible for ensuring that sufficient funds are available and that payment is made using a method accepted by the Company.

5.4 If payment is not made when due, the Company reserves the right to:

a) Suspend or withhold delivery of Items until payment has been received.

b) Charge reasonable interest on overdue amounts from the date payment was due until the date payment is received in full.

5.5 Where the Customer is a business or organisation, credit terms may be offered at the Company’s discretion, subject to prior agreement. If credit is granted, invoices must be paid within the timeframe specified on the invoice.

6. Cancellations and Amendments

6.1 If the Customer wishes to cancel or reschedule a booking, they must notify the Company as early as possible.

6.2 The Company may apply the following cancellation charges, based on the notice given before the agreed start time:

a) More than 72 hours: no cancellation fee, and any deposit may be refunded or transferred at the Company’s discretion.

b) Between 24 and 72 hours: up to 50 percent of the quoted price or loss of deposit, whichever is greater.

c) Less than 24 hours or on the day of the move: up to 100 percent of the quoted price.

6.3 If the Customer is not present or otherwise unavailable at the agreed collection time and place, the Company may treat the booking as cancelled by the Customer and apply the relevant cancellation fee.

6.4 If the Company is unable to perform the Services on the agreed date due to reasons within its control, it will offer an alternative date or a refund of any prepayment received. The Company shall not be liable for any indirect or consequential losses arising from such cancellation.

7. Customer Responsibilities

7.1 The Customer is responsible for:

a) Providing accurate information at the time of booking.

b) Ensuring suitable access for the Vehicle at both collection and delivery addresses, including arranging any necessary permits or approvals.

c) Ensuring that Items are properly packed, labelled, and ready for transport, unless packing services have been agreed.

d) Removing or securing any fixtures or fittings and disconnecting appliances in advance of the move.

e) Complying with all applicable laws and regulations in relation to the Items and the premises.

7.2 The Customer must not ask the Company to transport any prohibited or illegal goods. The Company may refuse to handle Items suspected of being unlawful or unsafe.

8. Company Responsibilities

8.1 The Company will exercise reasonable care and skill in providing the Services.

8.2 The Company will make reasonable efforts to arrive at the agreed time, but any times given for arrival or completion are estimates. The Company is not liable for delays caused by factors outside its reasonable control, including traffic conditions, road closures, accidents, or adverse weather.

8.3 The Company will take reasonable measures to protect Items during loading, transport, and unloading. This may include the use of blankets, straps, and other equipment where appropriate.

9. Liability and Limitations

9.1 The Company’s liability for loss of or damage to Items arising from its negligence or breach of contract is limited to the reasonable cost of repair or replacement, subject to any specific limitations agreed in writing.

9.2 The Company shall not be liable for:

a) Loss or damage arising from defective or inadequate packing by the Customer.

b) Loss or damage to fragile Items, including but not limited to glass, ceramics, electronics, and artwork, unless the Company has packed such Items.

c) Loss of data, digital content, or consequential losses such as loss of profits, business interruption, or loss of opportunity.

d) Wear and tear, minor scratches, or cosmetic damage that is reasonably consistent with handling and transport.

9.3 The Customer must inspect the Items upon delivery and report any visible loss or damage to the Company as soon as reasonably possible, and in any event within 48 hours of completion of the Services.

9.4 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded under applicable law.

10. Insurance

10.1 The Company maintains insurance appropriate to its activities. Details of cover can be provided on request.

10.2 The Customer is encouraged to arrange additional insurance for high-value or particularly fragile Items, as the Company’s liability may be limited and may not cover all potential losses.

11. Waste and Environmental Regulations

11.1 The Company is a removal and transport provider and is not a licensed waste carrier unless explicitly stated. The Company is not obliged to remove or dispose of waste, rubbish, or unwanted Items.

11.2 Where the Company agrees to remove Items for disposal, this will be subject to separate charges and must comply with relevant UK waste and environmental regulations.

11.3 The Customer must not request the Company to dispose of hazardous waste, including but not limited to chemicals, solvents, asbestos, gas bottles, clinical waste, or electrical items that require special treatment under waste regulations.

11.4 If the Customer presents Items for disposal that are classified as controlled or hazardous waste, the Company may refuse to take them or may arrange lawful disposal at the Customer’s cost.

11.5 The Customer remains responsible for ensuring that any Items left at a property after completion of the Services are lawfully handled and not fly-tipped or abandoned in breach of environmental law.

12. Parking, Access, and Property Damage

12.1 The Customer is responsible for arranging suitable parking for the Vehicle at both collection and delivery addresses, including obtaining any permits or permissions required by local authorities or property owners.

12.2 Any parking fines, penalties, or charges incurred due to inadequate or incorrect parking information provided by the Customer may be charged to the Customer.

12.3 The Customer must ensure safe and reasonable access to the premises, including stairways, lifts, and corridors. The Company is not responsible for damage caused by moving Items through narrow or awkward spaces where this is the only practical route.

12.4 The Customer should protect floors, walls, and doorways where they have particular concerns. The Company will take reasonable care but is not liable for minor scuffs or marks that may occur during normal moving operations.

13. Delays and Waiting Time

13.1 If the Services are delayed due to reasons beyond the Company’s control, including but not limited to delayed access, keys not being available, or third-party delays, the Company may charge waiting time at its prevailing hourly rate.

13.2 The Company will make reasonable efforts to keep the Customer informed of any substantial delays encountered while travelling to or from the Service Area.

14. Subcontracting

14.1 The Company reserves the right to subcontract all or part of the Services to third parties, provided that the Company remains responsible for the proper performance of the contract.

14.2 These Terms and Conditions apply to any subcontractor engaged by the Company as if they were the Company itself, to the extent permitted by law.

15. Complaints

15.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.

15.2 Complaints about loss or damage must be notified within the timeframes set out in clause 9.3. The Customer should provide details of the Items affected, the nature of the loss or damage, and any supporting evidence.

16. Personal Data

16.1 The Company may collect and process personal data relating to the Customer for the purposes of providing the Services, handling bookings, managing payments, and complying with legal obligations.

16.2 The Company will handle personal data in accordance with applicable data protection laws in the United Kingdom.

17. Force Majeure

17.1 The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events, circumstances, or causes beyond its reasonable control, including but not limited to severe weather, road closures, public disturbances, accidents, strikes, or acts of government.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.

18.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

19. General Provisions

19.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

19.2 No failure or delay by the Company in exercising any right or remedy shall operate as a waiver of that or any other right or remedy.

19.3 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the provision of the Services and supersede any prior agreements, understandings, or representations.

19.4 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company.

19.5 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that booking.