Man With Van Edgware Terms and Conditions

These Terms and Conditions set out the basis on which Man With Van Edgware provides transport, removal, delivery, collection and related service arrangements for domestic and commercial customers in the UK. By making a booking, confirming a quotation, or allowing our crew to begin work, you agree to be bound by these terms. Please read them carefully before placing a booking. They are intended to create a clear understanding of the responsibilities of both parties, including the booking process, payment terms, cancellation rules, liability limits, waste handling requirements and the law that applies to the agreement.

The terms apply to all variations of our service, including a van with driver arrangement, labour-only assistance, loading and unloading support, and standard man and van removals. Where a specific written agreement has been made, that agreement will take priority over these general terms to the extent of any conflict. Any reference to “we”, “us” or “our” means the service provider operating under the Man With Van Edgware name, and any reference to “you” or “the customer” means the person, business or organisation placing the booking.

These conditions are designed for a UK legal context and should be read together with any quotation, inventory, booking confirmation, or written message we provide. They do not create consumer rights beyond those already provided by law, but they do clarify how our service operates in practice. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force.

Booking Process

A booking with Man With Van Edgware is considered requested when you provide details of the job and ask us to confirm availability. To help us provide an accurate quotation and suitable vehicle allocation, you must supply truthful and complete information, including the collection and delivery addresses, access conditions, approximate item sizes and quantities, whether stairs or lifts are involved, and any items requiring special handling. If the information changes before the job starts, we may revise the quotation, timing or service plan.

Bookings are usually confirmed only when we issue written acceptance by text, email or another recorded method, and where relevant, any deposit or prepayment has been received. A quote is based on the details supplied at the time it is given. It is not a fixed-price guarantee unless we expressly state that it is fixed. If the actual work differs from the information provided, for example due to additional items, longer waiting time, difficult access, parking restrictions, or requests for extra labour, an additional charge may apply.

The customer must ensure that the booking is made by someone with authority to act on behalf of all parties involved in the move or collection. By confirming a booking, you confirm that you have the right to arrange the service, that the items to be moved are lawful to transport, and that access to the collection and delivery points will be available at the agreed time. We are not responsible for delays caused by inaccurate information supplied during the booking process.

Service Standards and Customer Responsibilities

We will use reasonable care and skill when carrying out the service, but you remain responsible for preparing goods for transit unless we have specifically agreed otherwise. This includes ensuring that fragile items are protected, drawers are emptied where appropriate, loose parts are secured, and prohibited goods are not included in the load. Where dismantling or reassembly has not been agreed in writing, we do not accept responsibility for carrying out such work.

The customer must obtain any necessary permissions for parking, building access, loading bay use, or entry to restricted areas. If access is delayed or denied, we may need to reschedule, leave the site, or continue to charge for time lost. You must ensure that the items can be lawfully moved and that no hidden hazards are present. If our staff believe an item poses a health, safety or legal risk, we may refuse to handle it.

We reserve the right to refuse any job or item that appears to be unsafe, unlawful, excessively heavy, contaminated, infested, improperly packed, or likely to cause damage to property, vehicles or persons. This includes items containing hazardous substances, live animals, perishable goods, or anything that requires specialist licensing or equipment beyond the agreed scope of the service. Any refusal based on safety or legal compliance will not normally entitle the customer to compensation.

Payments

Payment terms will be stated in the quotation or booking confirmation. Unless otherwise agreed, all charges are due immediately upon completion of the service, and any required deposit must be paid in advance to secure the booking. We may request part payment before arrival or before unloading, particularly for larger jobs, long-distance work, same-day bookings or commercial arrangements. Failure to make payment when due may result in cancellation of the service, withholding of the goods where lawful, or recovery action.

Prices may be calculated by fixed fee, hourly rate, mileage, labour time, waiting time, congestion, parking costs, road tolls, ULEZ or similar charges, or a combination of these factors. Any estimate is based on the information available at the time. If the job takes longer than expected because of customer delay, traffic beyond normal expectations, inadequate access, additional stops, or other factors outside our control, the final price may increase accordingly. Time is usually charged in practical increments as set out in the quotation.

Unless we agree otherwise, payment may be accepted by bank transfer, card payment, or another approved method. We may refuse cash or require exact tender. Any invoice issued must be paid by the due date shown. If payment is late, we may charge interest and reasonable recovery costs to the extent permitted by the Late Payment of Commercial Debts legislation or other applicable law where the customer is acting in a business capacity. Consumer customers will be treated in line with applicable consumer protection law.

Cancellations and Amendments

Cancellation requests must be made as soon as possible and, where practicable, in writing. If you cancel before the crew has been dispatched, we may refund any prepayment less reasonable administrative costs, unless the quote or booking confirmation states a non-refundable deposit. If you cancel after dispatch, or if the team arrives and cannot complete the job because of customer default, a cancellation fee may apply to cover travel, staffing, and lost time.

We may cancel or postpone a booking if the vehicle becomes unavailable due to mechanical failure, extreme weather, road closures, unsafe conditions, illness, staffing issues, or any event outside our reasonable control. In such cases, we will aim to offer a rearranged time or date. Our liability will be limited to refunding any prepayment for services not delivered, and we will not be responsible for indirect losses such as missed appointments, business interruption or loss of profit.

Amendments to the agreed service, including changes to date, time, volume, addresses, or handling requirements, are subject to our approval and may affect price and availability. Repeated amendments may be treated as a cancellation and rebooking. If you ask for an extension to the booked time, we may agree it subject to crew availability and an adjusted charge. We are not obliged to wait indefinitely if circumstances prevent the service from being completed within a reasonable time.

Liability and Insurance

We will take reasonable care of your items while they are in our custody, but our liability is limited to direct loss or damage caused by our proven negligence. We are not liable for pre-existing damage, items that were inadequately packed, inherent weaknesses, or damage arising from normal handling where the item was not fit for transport. Delicate or high-value goods should be declared in advance so that suitable arrangements can be discussed.

Where goods are transported, we may hold limited insurance or arrange cover as described in the quotation, but this does not remove your responsibility to ensure the items are appropriately protected and declared. Unless otherwise agreed in writing, we do not accept liability for consequential loss, loss of earnings, loss of opportunity, sentimental value, or indirect damage. Any claim must be submitted promptly and with reasonable evidence, including photographs and a description of the issue.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. If damage occurs while our team is handling your goods, our maximum liability will usually be limited to the repair cost, the replacement value of the affected item, or the fee paid for the specific service, whichever is lower, subject to any mandatory legal rights you may have as a consumer.

Waste Regulations and Prohibited Items

If the booking includes removal, disposal or clearance of unwanted goods, you agree that all items presented for collection are owned by you or that you have lawful authority to dispose of them. We will only transport or dispose of waste in compliance with the relevant UK waste legislation, including the Duty of Care requirements. This means waste must be correctly described, segregated where needed, and transferred only to authorised facilities or licensed handlers.

You must not ask us to remove hazardous or controlled waste unless we have expressly agreed to do so and hold the necessary permissions. Prohibited or regulated materials may include asbestos, chemicals, oils, fuels, paint in bulk, medical waste, batteries in large quantity, pressurised containers, gas bottles, contaminated items, electrical goods requiring special treatment, and any item that could endanger health, safety or the environment. If such items are concealed in a load, you may be responsible for all resulting costs, penalties and disposal charges.

We may charge extra for waste transfer notes, disposal fees, sorting time, segregating mixed loads, or handling items requiring special treatment. If we suspect that a load contains illegal or improperly declared waste, we may refuse collection, isolate the load, or report the matter to the appropriate authority where required by law. The customer remains responsible for ensuring compliance with all environmental and waste regulations, even if the goods were loaded by our team at the customer’s request.

Delays, Access and Force Majeure

We aim to arrive within the agreed time window, but arrival times are estimates unless a fixed appointment has been expressly guaranteed in writing. Delays may occur because of traffic, weather, roadworks, vehicle issues, loading complications, or prior jobs overrunning. Where reasonable, we will keep you informed of significant changes, but we are not liable for delay caused by events beyond our control.

If access conditions are unsuitable, unsafe or materially different from the information provided, we may revise the service or suspend work until the issue is resolved. This includes blocked entrances, absence of lift access, incomplete parking arrangements, limited turning space, or the need for additional manpower not originally included. Any resulting extra time or cost may be added to the invoice. If a delay is caused by the customer, the clock may continue to run during waiting time.

We are not responsible for failure to perform, or delay in performing, any obligation where the failure is caused by an event outside our reasonable control. Such events may include severe weather, fire, flood, acts of government, strikes, accidents, road closures, civil disturbance, or supplier failure. If a force majeure event continues for a prolonged period, either party may cancel the booking, and we will refund any payment for services not provided, subject to lawful deductions.

Data, Property and General Provisions

Any personal data you provide will be used only for booking administration, service delivery, invoicing, compliance and related legitimate business purposes. We will handle data in accordance with applicable UK data protection law. We may retain records of bookings, communications, invoices and job details for as long as necessary to meet legal, tax and operational requirements.

Any property left with us unintentionally after completion of the service may be held for a reasonable period, but we are not obliged to store it indefinitely. Reasonable storage, handling or return charges may apply. If unclaimed items are not collected within a reasonable time, we may dispose of them or deal with them in a lawful manner. We are not responsible for items of low value left behind or forgotten unless we are proven to have acted negligently.

These terms may be updated from time to time. The version in force at the time of your booking will normally apply unless a later update is required by law or expressly agreed. No failure by us to enforce a right will mean that right has been waived. Any headings are provided for convenience only and do not affect interpretation. If there is a conflict between these terms and a written quotation, the written quotation will prevail to the extent of the conflict.

Governing Law

This agreement, and any dispute or claim arising from it, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides that proceedings may be brought elsewhere. If you are contracting as a consumer, nothing in these terms reduces your statutory rights under applicable UK consumer legislation.

By using the service, you confirm that you have read, understood and accepted these Terms and Conditions for Man With Van Edgware. They are intended to be fair, practical and consistent with standard UK service practices. If you do not agree with any part of them, you should not proceed with the booking. Completion of the booking process or commencement of work will be treated as acceptance.